PETALING JAYA: The Melaka Road Transport Department (JPJ) has been praised for its compliance to the standard operating procedure (SOP) to prevent the spread of Covid-19.
Transport Minister Datuk Seri Dr Wee Ka Siong said during his surprise visit to the office in Bukit Katil, he had observed that the management of its customer service was done in an orderly manner.
Dr Wee said as he was only there for about 35 minutes, he had used the opportunity to interact with the public and JPJ officers at the Motor Vehicle Licence (LKM) and driving licence counters.
He added that one of the aims of his visit was to be on the ground for the renewal of LKM and driving licences after a gazette on April 1.
“I was satisfied to find that the supply of LKM disks or stickers was sufficient and that the renewals ran smoothly, ” he said in a Facebook post on Friday (April 2).
Private vehicle owners whose driving licences or road tax payments expired in February and March have until May 31 to renew them, Dr Wee had announced last week.
This was the second extension given, with the condition that the vehicle's insurance is still valid.
This follows an announcement on Jan 29 where Dr Wee said exemptions were granted to all private vehicle owners who needed to renew their driver's licence and road tax from Feb 1 to March 31 due to the second movement control order.
They were given 30 days after the exemption period, which is until April 30.
Those with LKM and Competent Driving Licences (CDL) that are expiring in April and May can still renew them on June 1 onwards until July 31.
Dr Wee also said he received a lot of feedback and suggestions from JPJ’s customers.
Among them were adding mobile JPJ van units, kiosk machines and the replacement of furniture, especially damaged chairs and temporary tents for JPJ counters at UTC Melaka.
He said a stakeholder from the corporate sector suggested creating a special counter for companies that have many transactions.
He said that currently, company representatives are only allowed to update three LKM at any one time.
“I will discuss with the JPJ director-general to increase staff because some of the JPJ officers have been seconded to work with the National Security Council (MKN), ” he said.
Dr Wee also thanked Melaka JPJ deputy director-general Razali Omar and all the staff for their good service to the public.