PETALING JAYA: AirAsia is appealing to 450,000 of its customers to “be patient” even as the airline has promised to honour refunds to those who bought tickets in advance, but were unable to fly due to the pandemic. AirAsia founder Tan Sri Tony Fernandes said that while the situation wasn’t “good” at the moment, he believed the airline would slowly get back on its feet.
“The reality is AirAsia hasn’t flown in a year. We haven’t had any financial support of any kind like a lot of government airlines, ” he said in a video posted on AirAsia’s Facebook page yesterday.