KUCHING: The civil service should find ways to cut red tape to speed up assistance to the people during the Covid-19 pandemic, says Tan Sri Muhyiddin Yassin.
The Prime Minister said the government's focus now was to ensure prompt and people-friendly service delivery in order to channel information and assistance effectively to target groups.
"Efforts should be made to reduce bureaucratic constraints so that we can help everyone, especially those in rural areas.
"For example, local authorities can review and improve regulations which are no longer effective.
"Make the process of applying for aid easier for the people, businesses and investors," he said at a special meeting with civil servants here on Thursday (April 1).
Muhyiddin said he had also emphasised at Cabinet level that the administration could not keep doing things the old ways due to the pandemic.
"In these unprecedented times, we need to improve processes and procedures to speed up service delivery.
"We need to review processes and procedures which can become an obstacle or cause a delay in implementation and take steps to amend or do away with them," he said.
The Prime Minister added that he had instructed the Chief Secretary to the Government to decide which procedures in ministries, agencies and local authorities that were not suitable and should be amended, for example to facilitate the approval of applications for assistance.
"If we continue with the previous way of doing things, it will create a bigger problem to the community.
"There is a need to speed up the process of change so that important administrative matters can be implemented quickly," he said.