PETALING JAYA: The Women’s Aid Organisation (WAO) announced a new hotline to offer crisis support to survivors of domestic violence and other forms of gender-based violence.
“Along with this new number, WAO is upgrading our hotline system to better adapt to remote working. This new system is able to handle more incoming calls, which can be diverted to crisis support officers – volunteers who operate the WAO hotline – working remotely, ” said the NGO.
“This is to ensure the WAO hotline can cater to the increasing number of calls, in a way that is safe for our volunteers and staff in the context of Covid-19, ” it added.
Following the first movement control order in March last year, WAO experienced a fourfold increase in calls to the hotline and messages to (Think I Need Aid) Tina WhatsApp line.
“Through our hotline and other services, we directly reach over 4,000 survivors – providing critical information about their rights and options, so they can make informed decisions towards living a life free from violence, ” said WAO.
Survivors can also make appointments for face-to-face consultations and subsequently access other services such as crisis shelter, counselling and case management through the two lines.
“The new WAO hotline number is effective March 1,2021. Calls made to the old hotline number will be redirected to our current number, ” it added.
If you or someone you know is experiencing domestic abuse or other forms of violence against women, please call the WAO hotline at 03-3000-8858 or SMS/WhatsApp Tina at 018-988-8058.
Visit wao.org.my for information.