SOP for public transport sector during MCO period


HERE are some questions and answers related to public transportation under the movement control order.

Q: Are buses allowed to operate?

A: Yes. This includes public buses, express buses, mini buses, chartered buses, tourist buses, transit buses, airport buses and factory buses. Buses are allowed to operate at 100% capacity although in Sabah, this is 50%. In Sabah, buses can only operate in the same district.

Q: What is the SOP for travel by bus?

A: Drivers have to be screened for symptoms and have their temperature checked. Those with symptoms are not allowed to work. They also have to wear a face mask all the time. Passengers have to be screened for symptoms and the driver has the right to disallow them from coming on board if they have symptoms.

Q: Do I have to get permission for inter-district or interstate travel by bus?

A: Yes. That is the responsibility of the passenger.

Q: Are train services still in operation?

A: Yes. This includes KTM services, MRT, LRT, monorail and the ERL to KL International Airport. Services will operate from 5am until midnight. Staff and passengers will have their temperature taken, with face masks compulsory for everyone. The train operators are required to provide hand sanitisers and MySejahtera QR codes to be scanned. The operators are also directed to clean their trains and facilities after every trip, as well as depots, when services have ended. Trains will operate at 100% capacity with no physical distancing markers.

Q: Are aviation services operating?

A: Yes. This includes scheduled and unscheduled flights, cargo services and general aviation such as business and private jet operations as well as helicopters. Physical distancing is not a must although for flights outside of Malaysia, this depends on the rules of the country of destination. The cleaning and sanitisation of the planes must be done after every flight. All passengers and crew members have to wear face masks at all times. Everyone is required to be screened and have their temperature taken.

Q: Are passenger ferries allowed to operate?

A: Yes. Physical distancing of at least one metre will be enforced with markers laid out. Crew and passengers will have their temperature taken, with operators having the right to refuse those with symptoms to board. Face masks are mandatory while passengers have to scan the MySejahtera application. There will be no meal service on the ferries. Lavatories have to be cleaned and sanitised once docked.

Q: What is the encouraged method of payment for public transportation?

A: Electronic and cashless payments.

Q: What is the SOP for ports?

A: Port workers have to wear face masks at all times with physical distancing measures implemented. Workers will have their temperature screened and checked for symptoms. Port operators are required to provide MySejahtera QR codes for scanning purposes. Cashless payments such as e-wallet or paywave are encouraged.

Q: Are taxis and e-hailing services allowed?

A: Yes, but they are limited to two passengers. Passengers have to wear face masks at all times and have to scan the MySejahtera application before entering the vehicle or manually write down their names and contact numbers. Only those without influenza-like illness symptoms are allowed to use the services. Similarly, only drivers without symptoms are allowed to drive. They also have to wear a face mask and provide MySejahtera QR codes in their vehicles. Services are allowed to operate from 6am to midnight.

Q: Are courier services allowed to operate?

A: Yes. Drivers require a valid Competent Driving Licence (CDL). Their vehicles are required to be cleaned and sanitised periodically. Drivers must wear face masks and use hand sanitiser. They are not allowed to work if they have symptoms.

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