PEOPLE CARING FOR PEOPLE


SJMC under the Ramsay Sime Darby Health Care umbrella is accredited not only by the Malaysian Society for Quality in Health, but also by the US-based Joint Commission International.

CELEBRATING its 35th anniversary in July this year, Subang Jaya Medical Centre (SJMC) has achieved great success throughout its existence.

Among the accolades that the hospital has garnered in recent years include Oncology Service Provider of the Year in Asia-Pacific 2019, Hospital of the Year in Malaysia for both 2019 and 2020, and Nephrology Service Provider of the Year in Asia Pacific 2020.

Recently the hospital was voted the Best Hospital of the Year in Asia Pacific at the 2020 Asia Pacific Healthcare & Medical Tourism Awards – a testament to the trust people have in SJMC.

“SJMC has a tradition of providing outstanding patient care and we’re very happy to have been established for 35 years now. We have even won the Prime Minister’s Quality Award for private hospitals in Malaysia twice!” says SJMC chief executive officer Trish Hogan.

The leading hospital under the Ramsay Sime Darby Health Care umbrella, SJMC is accredited not only by the Malaysian Society for Quality in Health, but also by Joint Commission International – a US-based organisation that accredits medical services from around the world.

‘We developed a clinical services plan to guide SJMC in the next five to 10 years, ’ says Hogan.‘We developed a clinical services plan to guide SJMC in the next five to 10 years, ’ says Hogan.

Because of this, Hogan notes, “our customers can rest assured that we’re meeting all of the Malaysian, as well as international standards.”

With utmost care

The motto of “People Caring for People” is not just a culture, but the mindset of every team member. Enabling patients to lead happier, healthier lives through every stage of their health journey is the accepted standard at SJMC.

As part of efforts to ensure the safety of all its patients, the SJMC molecular diagnostic lab started in-house Covid-19 polymerase chain reaction (PCR) screening early this year.

“SJMC was very quick to recognise that to have any chance of fighting this disease, we needed to do our part in screening. We needed to have that service available and screen our patients before they undergo surgery so that we maintain a safe environment within the hospital.

“That’s very important because it gives a sense of safety and trust to the community that we’re doing our part to ensure the safest environment possible, ” says Hogan.

Subang Jaya Medical Centre was voted Best Hospital of the Year in Asia Pacific at the 2020 Asia Pacific Healthcare & Medical Tourism Awards.Subang Jaya Medical Centre was voted Best Hospital of the Year in Asia Pacific at the 2020 Asia Pacific Healthcare & Medical Tourism Awards.In that respect, SJMC’s emergency department staff have been trained to carry out PCR swabs and the hospital can now run up to 1,000 tests per day in its pathology lab – including samples from its sister hospitals, Ara Damansara Medical Centre and ParkCity Medical Centre.

The hospital also strives to introduce pioneering medical techniques and equipment to better serve patients. As part of the Nexus 2.0 programme – a collaboration between SJMC, AstraZeneca and Pfizer – the hospital recently acquired an Ion Torrent Genexus Integrated Sequencer, a specialised machine that can provide rapid genetic profiling of lung cancer among patients between one and three days.

The results enable oncologists to propose better targeted treatment for each patient. This machine is the only one in South-East Asia and it is hoped that the same service can be adopted for other forms of cancer in the future.

Other cutting-edge medical technologies that were introduced towards patient-centred care include the ultra-low dose Somatom computed tomography (CT) and breast tomosynthesis (3D mammography) scanners, which all contribute to ensuring doctors are able to make more accurate diagnoses.

Hogan explains investments such as the Brainlab Intraoperative Airo CT is a crucial addition to SJMC as patients will have less time under anaesthesia, and the machine allows surgeons to make immediate decisions based on patients’ intraoperative CT imaging while still in the operating room.

Improving patient outcomes

The hospital also houses its own cancer centre, equipped with the latest medical technologies for the detection, monitoring and treatment of the disease.

An experienced team of multidisciplinary doctors, nurses and para medical staff work closely to ensure the latest evidence-based cancer care is provided to all patients.

Sharing her excitement about the hospital’s cancer centre, Hogan says: “We’re one of the leading medical centres in the country with proven ability to treat a wide range of cancers.

“Patient-centred care is at the core of the services provided to patients and family members. We hope patients feel welcomed, safe and comfortable during their visits.

“Besides this, SJMC is involved in clinical studies to determine cancer survival rates of patients who seek treatment here. We have published two papers on our cancer survival rates and will be publishing more in the future. Our aim is to compare our performance with national and international cancer providers, to objectively measure the performance of our services, ” she points out.

Future betterment

Hogan enthusiastically shares that the only way to better care for patients is by striving for continuous improvements and upgrades.

“We recently developed a clinical services plan to guide SJMC in the next five to 10 years. Now we’re looking at the implementation of that plan to better service our customers and have all the technology required to deliver those services to the highest standards.

“One small upgrade is in our Flavours Food Court. We want our community to have good food available in a comfortable environment while visiting SJMC. Right now, there are renovations on our food court and at our hospital coffee shop, ” says Hogan, who also explains that there are plans to add new clinics and services which include a neuro-spinal clinic and a new haemodialysis unit.

Hogan excitedly spills the beans on new postnatal rooms and suites that are part of the future of SJMC.

“Having a baby is a perfectly natural thing, it’s not an illness. When you come in, you want to have an environment that is comfortable and would make partners feel very welcome. We also want to include partners in joining our antenatal programme, ” she says.

In the wake of Covid-19, SJMC managed to rise above by coming up with innovative ideas to service its clients, such as its Telehealth Plus app.

From virtual consultations with existing patients to home delivery services for medications, SJMC is all about overcoming the challenges to successfully care for the community and will continue doing so for another 35 years and more.

For more information, call 03-5639 1212.

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