“WE never thought, nine years ago when we started, that we would transition some of our back end processes from desktops in a borrowed meeting room, to one day using a robot for financial management systems!” chirped Jennifer Leong, a long-time crusader in her SME-logistics business’s digitalisation journey.
She has improved time efficiencies by 25% and reduced manhours by 20% as a result of her pivot, but says her organisation did not walk alone.
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