EPF wants to improve itself, seeks public feedback


KUALA LUMPUR: The Employees Provident Fund (EPF) is seeking public feedback to help improve and redesign the EPF scheme for the future.

In a statement, EPF said that its EPF 2020 Public Consultation Survey, which runs online for eight weeks beginning Oct 8, is in line with its vision to help members achieve a better future, while at the same time, safeguarding their savings and delivering excellent services.

EPF chief strategy officer Nurhisham Hussein said that “we are cognisant that our members’ needs change depending on their circumstances in life, their age or career progression.

"On top of members’ needs, the job landscape and work culture has changed with the adoption of technology and economic conditions.

"The time is ripe for us to relook the EPF scheme, and to do this well, we have to solicit the public’s opinion," he said in a statement on Monday (Oct 12).

Nurhisham said the last time EPF conducted a survey was in 2015, which at that point "was the largest ever public consultation carried out in Malaysia".

“Our members’ well-being matters to us and we believe that the best way to serve them better is to go back to the public, including Malaysian and non-Malaysian members.

Nurhisham also noted that the survey focused on matters which were brought to their attention by members in recent years.

"While we have done our best to respond with various innovations and service improvements, we feel that we can improve even more by asking more specific questions related to the heart of members’ aspirations.

"Therefore, for this year’s survey, we have questions covering areas such as contributions, withdrawals, dividends, and the EPF account structure.

"We wish to emphasise that the survey is for the public, whether they are contributors to the EPF or not, as we want to hear from everyone in order to design an EPF scheme that is inclusive and sustainable," he said.

The EPF 2020 Public Consultation Survey is open until Nov 30 to all Malaysians as well as non-Malaysians who are working in the country via this https://survey2020.kwsp.gov.my.

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