Empowered to provide better services


Tenaga Nasional Berhad customers can now visit Kedai Tenaga for more comprehensive and personal services.

As 119 Kedai Tenaga outlets reopen, TNB customers can expect the return of personalised services

WHILE the country takes on the extended conditional movement control order in order to quell a rash of fresh Covid-19 infections, businesses continue in their struggle to stay afloat.

And with certain sectors opening for business since May 4, Tenaga Nasional Berhad (TNB) announced that 119 of its Kedai Tenaga are open.

TNB are asking its customers to visit the Kedai Tenaga outlets as its CareLine channel has been inundated by a high volume of enquiries, which caused a marked delay in the response time as compared to normal situations.

Of course, as with all other businesses opening during these difficult times, customers are reminded to keep the SOP in mind and adhere to those at all times when they are outdoors.

The Kedai Tenaga outlets will allocate hand sanitisers, spaces for proper social distancing as well as registration for contact tracing.

The dedicated team at Kedai Tenaga are able to provide extra service support to their customers, by assisting them with their queries relating to billing or other services.

TNB customers are urged to be patient as the team works to resolve each individual enquiry.

The Kedai Tenaga outlets will open from 9am to 4pm, following the respective states' working days.

In addition, payment kiosks are also available from 8am to 8pm daily.

Payment kiosks at all Kedai Tenaga outlets are in service 8am-8pm daily.Payment kiosks at all Kedai Tenaga outlets are in service 8am-8pm daily.

Should readers wish to gather more details, they can call the TNB CareLine at 1300 885 454, email tnbcareline@tnb.com.my, or log on via the myTNB app.

They can also visit the TNB FAQ page at https://www.tnb.com.my/prihatin/faq-epp.

Its main website is at www.tnb.com.my.

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