Easing the burden of residential electricity customers

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  • Monday, 01 Jun 2020

Tenaga Nasional Bhd (TNB) is now offering its residential customers the option to make instalment payments for their electricity bills amongst its other relief measures.

Named the Easy Payment Plan (EPP), the relief package is aimed at easing the burden of residential customers during the Covid-19 pandemic. Here are some of the frequently asked questions to explain the relief package:

What is the EPP?

The EPP is a relief package for TNB’s 7.5 million residential customers, comprising the option for customers to pay electricity bills in instalments, the waiver of interest on late payments as well as no disconnection for an extended period.

Why is it introduced?

Due to TNB’s temporary suspension of meter reading starting the March 18 movement control order (MCO), which was done to safeguard its customers and staff, bills were estimated based on the previous month’s bill (pre-MCO).

However, with the resumption of meter reading from May 15, customers have begun to receive their actual bills, where adjustments have been made to reflect actual electricity usage.

As such, the EPP is introduced to ease the burden of residential customers going through difficult times due to pandemic’s impact on the economy.

How do I apply for this plan?

EPP will be automatically available for all residential customers from the first actual monthly bill they receive with meter reading from May 15.

Upon receiving this first actual monthly bill, customers can opt to either make full payment or pay the EPP amount.

Relevant information will be displayed in the yellow box at the top right hand corner of the bill.

Is this the same as the previous discount package?

No. This is in addition to the tiered discount offered earlier.

What are the key features?

The relief package includes:

> The option for customers to pay their first actual bill in instalments until December 2020.

> A waiver of interest on late payments until September 30,2020.

> Suspension of disconnections until July 31,2020

How can I find out more?

For more information, contact the TNB Careline at 1-300-88-5454, or email tnbcareline@tnb.com.my, or log onto myTNB app or myTNB portal at www.mytnb.com.my or visit your nearest Kedai Tenaga


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