Govt agencies in Komtar open, but many require prior appointments

GEORGE TOWN: Government agencies and departments at Komtar have reopened here on Friday (May 8), but many require prior appointments before visitors are allowed in to conduct any business.

Safety officials were seen conducting temperature checks at the entrance of the building as most civil servants returned to work Friday.

However, many counters throughout the building at the various agencies and departments were not staffed and members of the public who tried to enter certain agencies at level 3 of Komtar were told that there would be no walk-ins.

Civil servants were seen advising the public to go online to settle their matters or to book an appointment with the specific agency before coming in to settle their affairs.

Land and Mines Department assistant director Nur Huzaifah Zainal said they were not allowing walk-ins as they wanted to control the crowd.

"We did not want everyone to end up cramped in here. The space here is small and seats are limited, so we want to make sure everyone is safe," she said when met at Komtar Friday.

She said only those who have a prior appointment could enter their office.

"But it may be different for other agencies in this building, some allow members of the public to visit the offices for their matters," she said.

She said the various agencies and departments would have different standard operating procedures (SOP) and regulations.

A runner for a lawyer's office who wanted to be known only as Goh, was among those at the building.

"I came today as I was tasked to run errands for my clients.

"I was expecting a crowd as the offices were closed for some time but the area was well managed.

"We were able to carry out our matters smoothly," he said.

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