TM always at hand during MCO


KUALA LUMPUR: Even as Malaysians hunker down in Phase 2 of the movement control order (MCO) period, the importance of staying in contact with the world at large is almost palpable.

And in assisting the nation to flatten the curve of infection, Malaysia’s leading integrated telco Telekom Malaysia Berhad (TM) strives to keep that line of communication alive – by reminding users that while they #sTayhoMe, they can still #stayconnected with TM through its on-hand customer service.

Crucial services stay open

While all TMpoint outlets are closed, selected TM payment kiosks remain open effective April 2.

Users are urged to visit unifi.com.my or tm.com.my for selected TM payment kiosks that are open.

All installation, network and service restoration activities at customer premises are postponed and will resume after the MCO ends.

Then TM will continue performing the said activities outside of customers’ premises and at hospitals, clinics and other critical agencies.

TM customer service operation hours

TM is reachable though various contact points.

For unifi customers (Home and Personal, Business), you can call the TM Contact Centre 100, start a live chat at bit.ly/unifilivechat, email help@tm.com.my, tweet to @helpmeunifi or get on TM's Facebook @weareunifi.

Whereas, for TM ONE Business Customers (Enterprises and Public Sector), you can call the 24/7 Service Desk at 1-800 881 060 or email 1060@tm.com.my

Available channels for TM-related services

TM has various self-service channels such as the myunifi mobile app and websites such as the unifi self-care portal at unifi.com.my and community.unifi.com.my, where you can find out more.

To make payments, you can pay bills by cash at 7-eleven, MyNews, Speedmart 99, KK Mart and Petronas outlets nationwide.

Other payment channels include autopay and unifi.com.my, and mobile apps including myunifi and Boost, Touch n Go.

You can also perform online payments at any of your preferred banks using JomPay with the following TM biller codes: 8888 for unifi Home, 3608 for unifi Mobile and 2345 for Streamyx and voice.

Remember to stay home, stay safe and stay updated.

#stayhome #kitajagakita #stayconnected #staysafe #stayalert #staystrong #stayhealthy #stayserved #stayentertained #stayinbusiness



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