PETALING JAYA: All postpaid and prepaid customers will receive 1GB of free high-speed internet per day as part of RM1bil worth of initiatives from telecommunication companies to help customers remain connected during the movement control order (MCO).
In a joint press release by Celcom Axiata Berhad (Celcom), Digi Telecommunications Sdn Bhd (Digi), Maxis Berhad (Maxis), U Mobile Sdn Bhd (U Mobile), Telekom Malaysia Berhad (TM), and TIME dotcom Berhad (TIME), all said that they have mobilised dedicated teams to work around the clock to ensure network and connectivity service levels are maintained.
It noted that as part of its initiatives, all postpaid and prepaid customers of Celcom, Digi, Maxis, and U Mobile will receive 1GB of free high-speed internet per day to be used between 8am and 6pm.
"This will begin by April 1 and will be in effect throughout the duration of the MCO. Customers will be able to enjoy this service from their respective operators," it said in a statement on Friday (March 27).
It added that TM and TIME would be supporting the mobile companies by providing additional fibre capacity to serve higher traffic demands.
The telecommunication companies also said an additional RM400mil network investment would be allocated to support increased demand and provide continued network availability and capacity.
"The industry assures customers that its first priority is to maintain the high availability and quality of telecommunications networks to ensure connectivity remains accessible for all.
"All operators continue to invest where needed, and have teams working 24/7 during this MCO period to maintain sites, upgrade capacity, and improve coverage. This is to ensure the network is resilient in anticipation of heavier traffic from people staying and working from home," it said.
It added that they too would continue to work closely with the authorities so that its teams would be able to carry out rectification work and the required upgrades to ensure service network availability is not compromised during this period.
It noted that as Malaysians were spending more time working and learning from home, they have seen an increased demand from higher utilisation of usual lifestyle applications and also new mobility applications.
It added that a shift in areas of high utilisation from central business districts to residential areas was also seen.
Hence, it said to cater to this increased demand and to ensure uninterrupted connectivity for all, telco service providers have put in additional investments on top of its original plans to upgrade its network capacity.
"Additionally, traffic management and re-prioritisation activities are also conducted to optimise user experience, prioritising essential applications and services and ensuring productivity for the business community by enabling work from home," it said.
It noted that additional investment has also been put in place to enhance the network coverage and capacity for critical sites such as hospitals, government and enforcement agencies, and media centers around the country.
It added that 12,000 frontliners consisting of call center agents, social media agents, network and IT operations and engineers among others have been mobilised to ensure that its customers get the support that is needed.
"All call centers and social media support teams remain in operation throughout this period. In support of the MCO, all digital and online channels are also available for consumers to continue to enjoy our services," it said.
It noted that calls to important hotline and emergency numbers including the Health Ministry's Crisis Preparedness Response Centre (CPRC), MOH state branches, identified Covid-19 screening and admitting hospitals, the MCO hotline, and MOH’s official website have also been listed as zero-rated calls.
"We believe we all have a role to play to ensure Malaysians heed the call of the government to stay home and follow instructions provided by the authorities.
"To ensure Malaysians are well informed with vital information on Covid-19, operators are working with authorities to disseminate health, emergency, and public interest announcements via daily SMS broadcasts to our customers," it said.
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