Covid-19: Education Ministry FAQs for MCO period

KUALA LUMPUR: Here are some frequently asked questions (FAQs) relating to the Education Ministry (MOE) during the movement control order (MCO) period. It touches upon the ministry’s Digital Learning platform.


How can materials for teaching and learning be accessed online?

Visit with your user ID and password provided by MOE via the state education department and district education offices.

Who can be contacted if there are problems with the Digital Learning platform ID?

The admin of the school.

If the materials cannot be accessed, who else could we contact?

The helpdesk number is 03-8000 8000, and WhatsApp messages can be sent to 012-469 6382/ 012-469 6042/ 019-240 2493 or an email can be sent to to

Can all materials be downloaded without limit?


Can the materials that I have prepared be shared via the Digital Learning platform?

Yes. Teachers can share their materials in the Teacher’s Menu in the Ruang Ilmu (Knowledge Space).

Can the materials be accessed for free?


Where can we get the apps and source materials for teaching and learning during situations such as Covid-19 in order to hold virtual classes?

Digital Learning Platform, specifically in the Digital Learning@home (Covid-19) site in the Teacher’s Menu.

What is in the Digital Learning@home (Covid-19) site?

Links to apps for digital teaching and learning (Google and Microsoft), Self-Learning (infographic and poster, Google and Microsoft webinar), teaching guidelines (video), sharing is caring (Ruang Ilmu), Teaching and Learning materials (digital textbooks) and MOE Play (Gamification).


Will the Education Ministry provide learning materials online?

Yes. Through the MOE Digital Learning portal -

How will I access the materials?

Log into by using your student user ID and password which would have been provided by your class teacher.

What are the kinds of learning materials that can be accessed?

The platform will give you access to digital textbooks, tutorial videos (EduwebTV/ CikgooTube), MOE Play (educational games online and offline), links to apps such as WolframAlpha (answer engines) and Tinkercad (design and coding).

Will assessment materials also be provided on this platform?



Can parents access learning materials?

Parents can access EduwebTV with the link and CikgooTube videos with the link

Who can be contacted if I have enquiries about these materials?

The helpdesk number is 03-8000 8000, WhatsApp via 012-469 6382/ 012-469 6042/ 019-240 2493 or email to

Will parents have to pay any fees to access and download such materials?


Can the materials be accessed at any time or during certain periods only?

They can be accessed at any time.

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