Motac answers some pressing queries


Below are frequently asked questions related to the Tourism, Arts and Culture Ministry (Motac) in the wake of the Covid-19 pandemic.

Q: Can I apply for the Malaysia My Second Home (MM2H) programme?

A: Yes, all new applications can be submitted through the post. Documents for other applications such as withdrawal of savings and termination can be made through email: mm2h@motac.gov.my.

However, all transactions related to MM2H matters is closed until April 30.

Q: Will all programmes and activities under the ministry involving the public proceed?

A: All programmes and activities involving the public have been postponed to another date which will be announced later through the ministry’s website www.motac.gov.my.

Q: I have made plans for a holiday in Malaysia and have made the necessary payments. Can I proceed with my holiday?

A: Under the movement control order (MCO), members of the public are prohibited from frequenting places including tourist attractions. You are advised NOT to carry out your holiday plans.

Q: What is the status of the students at Arts and Culture Academy (Aswara) as well as National Craft Institute (IKN) during the MCO period?

A: Students of Aswara and IKN who are residing in hostels are NOT ALLOWED to leave. Their well-being including their food and health will be monitored.

Q: I have just finished holding a cultural performance overseas. Am I allowed to return to Malaysia during the MCO period?

A: Yes. Any Malaysians who are overseas are allowed to return during the MCO period. However, these individuals must undergo health checks and self-quarantine for 14 days to reduce the possibility of spreading any infection to others.

Q: Will museums/ libraries/ Istana Budaya/ archaeological sites/ tourist attractions be opened during the MCO?

A: All public facilities under Motac are closed until April 30. The full list is available here: http://www.motac.gov.my/media2/siaran/semua-fasiliti-awam-di-bawah-kementerian-pelancongan,-kesenian-dan-kebudayaan-motac-ditutup-sementara-sehingga-30-april-2020.

Tour companies

Q: Will tour licence operations proceed as normal?

A: No. All counter services at the headquarters and state offices, as well as online services on the matter, are closed until the end of the MCO period. Applications for a tour licence can still be done online as usual. However, such applications would only be processed after the MCO is lifted. Online payments are also closed.

Q: Will compounds be issued for delays in renewing tour licences during the MCO?

A: No.

Q: Can tour companies be in operation throughout the MCO?

A: Not allowed. Tour companies are not listed under essential services. Tour companies can only provide transport from tourists’ accommodation to airports and ports for the purpose of sending them home.

Q: Will members of the public receive any refunds from the hotel / paid accommodation / homestay / online platforms during the MCO period?

A: Refunds are subject to the terms and conditions set between the accommodation provider and the customers. Members of the public are encouraged to discuss directly with the accommodation providers on the issue of refund for bookings that were made before the MCO was enforced.

Q: Will courses like the Tour and Travel Management Course or the Continuous Tourism Related Education by the Tourism Training Institute still proceed?

A: No, such courses had been postponed until further notice.

Q: Can tour guides conduct guiding during MCO?

A: No. Any guiding activity is prohibited during the MCO period.

Q: Can the services of tour buses and rental cars operate?

A: These services are not allowed in Sabah, Sarawak and Labuan during the MCO period. However, such activities in Peninsular Malaysia must be referred to the Transport Ministry.

Tourist accommodation premises (Hotels/ resort/ budget hotels/ hotel apartments etc)

Q: Are all these premises allowed to operate?

A: They can operate, but minimally. Guests must be in their respective rooms during the MCO period. Food and beverage services are only for in-house guests and for room service. Other facilities such as gymnasium, swimming pool and play area, and spa are not allowed to operate. Guests are allowed to extend their stay but new domestic tourists are not allowed to check in.

Q: Can these premises accept check-ins of contract guests such as airline crew?

A: Yes they can but the guests must adhere to the MCO.

Q: Can tourist accommodation premises that provide health services be allowed to operate?

A: Such places are allowed to operate subject to their adherence to the MCO guidelines.

Q: I have made a booking at a five-star hotel but can I move to another hotel due to budget constraint?

A: For those who have to extend their stay due to the MCO, they are allowed to check in at accommodation that meets their budget. However, the check-in of new domestic tourists is not allowed.

Q: What should the premises management do if a guest is Covid-19 positive?

A: They must immediately alert the nearest Crisis Preparedness Response Centre or health clinics.

Q: What is the Motac hotline if there are further enquiries?

A: Any enquiries can be directed via email or hotline at 03-8891 7189.
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