Here’s how to obtain govt aid that is available

  • Nation
  • Wednesday, 25 Mar 2020

Owing to frequent questions regarding the disbursement of aid to targeted groups and other issues, below are the frequently asked questions (FAQ) prepared by the Women, Family and Community Development Ministry pertaining to the movement control order (MCO).

Q: When will the Welfare Department (JKM) provide aid for the month of April?

A: Aid payment for the month of April would be provided earlier starting from 25 March 2020 to assist target groups affected by the MCO.

Q: Will the district welfare offices remain open during the MCO?

A: No

Q: How to apply welfare aid during the MCO?

A: Apply online via

Q: I am a Malaysian citizen brought back from Wuhan/Italy/Iran. Currently I have no source of income. Am I eligible to apply for welfare aid? I am a warung/night market trader, my source of income is badly affected in the wake of the Covid19 issue. What kind of aid am I eligible to receive?

A: Apply online via Investigations will be carried out to ascertain eligibility.

Q: Head of family and breadwinner is under quarantine. The household have lost source of earning to sustain livelihood. Is it possible to apply for welfare aid?

A: JKM does not provide specific aid for those affected by the MCO. However, those affected can apply for aid under the National Disaster Relief Fund (Covid-19 Special Relief). Surf for further information. For further query, email

Q: Can the ministry assist affected daily wage earners in need of food supply?

A: JKM does not have specific allocation for workers during disasters. JKM only assist those evacuated to relief centres during disaster, and monetary aid are provided under the National Disaster Management Agency (NADMA) allocation. JKM can utilise funds provided by the state government to eligible recipients. JKM can also consider utilising the Federal Emergency Relief Fund to assist those who urgently need aid.

Q: Is Talian Kasih 15999 in operation as usual?

A: Talian Kasih 15999 centre and WhatsApp Talian Kasih is still operational round the clock. On March 19, Women and Family Development Minister Datuk Seri Rina Harun said the Talian Kasih hotline, which was initially suspended for two weeks due to the movement control order (MCO), has been reactivated.

“Talian Kasih will be continued with its present aim of receiving complaints pertaining to women, family and community issues, particularly to address emergency incidents involving welfare and community, ” she said in a statement.

At the same time, Rina also said the government decided to set up a special hotline (03-8888 2010) to address questions and complaints by the public on any issues relating to the MCO, which was imposed due to contain the Covid-19 outbreak.


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