PETALING JAYA: The increase in Covid-19 cases globally and the restricted movement order in the country have wreaked havoc on many Malaysians’ travel plans.
Airlines operating in the country have responded to the changes by adopting a more flexible rebooking policy.
AirAsia in its travel advisory said customers with bookings made on travels to and from Malaysia before March 16 for travels before April 30 will be able to either change their flight dates or convert their bookings into credit in their AirAsia BIG Loyalty account.
Those who choose to convert their existing bookings into credit in their AirAsia account will be able to purchase new tickets using the credit within a period of 365 days, said AirAsia.
The airline, however, said that the two options are only available to customers who made direct online booking via airasia.com.
Those who made their bookings through a third party, such as travel agents, have to contact the third party to change or cancel their bookings, it said.
Meanwhile, Malaysia Airlines introduced its Ultimate Flexibility ticket change policy for bookings made directly with the airline as a response to the crisis.
Those with tickets that fall under the policy who want to change their bookings must do so by March 31, it added.
Scoot, the budget arm of Singapore Airlines, will be offering refunds to customers with bookings made on and before March 15 whose travel dates fall by May 31.
The refunds, said Scoot, will be in the form of Scoot travel vouchers and will be processed within 30 working days.
“For all bookings made on the website, mobile app or WeChat mini booking site between March 15 and May 31, Scoot will also extend a one-time free date change.
“For these bookings, the one-time free date change can be utilised up to four hours before scheduled flight departure time, for travel up till March 31,2021, ” it said, adding that customers might, however, need to pay for the price difference in fares between their original dates and the new dates.
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