Federal Territories Ministry releases FAQ

PETALING JAYA: Below are some frequently asked questions (FAQ) relating to the Federal Territories Ministry during the movement control order (MCO) period.

Question: Will the Federal Territories Ministry be operating as usual?

Answer: As part of measures to curb the spread of the Covid-19 outbreak and in line with the MCO, officials from the Federal Territories Ministry will be working from home. Any questions relating to the programmes and activities of the ministry can be channelled via email or call the ministry's hotline 03-8885 8522.

Q: Will payment invoices brought forward by vendors who have completed providing their services be processed in the duration of the MCO?

A: Payment invoices will be processed accordingly.

Q: What happens if the closing date of tenders or requests for proposals fall within the duration of the MCO?

A: The closing dates of tenders or requests for proposals will be extended, as was broadcasted through the platforms such calls were made.

Q: What happens if the validity period of a submitted bid ends in the duration of the MCO?

A: The validity period of submitted bids is extended, as was broadcasted through the platforms such calls were made.

Kuala Lumpur

Q: Will payment counters for People's Housing Project (PPR), Licensing Department, One-Stop Centre continue to operate in Kuala Lumpur, Putrajaya and Labuan?

A: All payment counters for the services above will not be operating and will be closed from March 18 to 31. Online payments via available channels will operate as usual.

Q: Will premises and services under the Kuala Lumpur City Hall (DBKL) operate as usual?

A: DBKL will close the following premises and services from March 18 to 31:

1) All DBKL offices

2) Dataran Merdeka

3) Typhoid and meningitis immunisation services

4) Public parks

5) Multipurpose and community halls

6) Sports complexes

7) Kuala Lumpur libraries – branches and mobile

8) Public toilets under DBKL

DBKL has two command centres for services – Housing at 03-9226 3112/1312/1112; Emergencies at 03-4024 4424/03-4026 7222 and health management of DBKL staff at 03-2027 5399

Q: Will counters at the Land and Mines Office of the Federal Territory Kuala Lumpur be open?

A: The Land and Mines Office of the Federal Territory Kuala Lumpur will be closed and will only be re-opened on April 1 or when announced.

Q: Will businesses at the shopping complexes, entertainment premises, street food stalls, food trucks, roadside hawkers, wet market, morning markets, night markets, bazaars, continue to operate as usual in Kuala Lumpur?

A: All such activities will have to be fully closed from March 18 to 31, based on a Notice for Business Premises Closure by the Kuala Lumpur Mayor on March 17. Only takeaway services at restaurants are allowed.

Q: Will the Kuala Lumpur Library and all its branches in Kuala Lumpur continue to operate?

A: Kuala Lumpur Library and all the branches in Kuala Lumpur are temporarily closed. Members of the public are encouraged to access the electronic book collection of the Kuala Lumpur Library at http://kl.elib.com.my and the u-Pustaka service at www.u-pustaka.gov.my. If the return date of reading materials were due during the MCO, no late fees will be charged.


Q: Will public services and facilities still be operational?

A: Putrajaya Corporation (PPj) will stop operations effective March 18 to 31 at the following premises:

1) PPj Complex

2) Offices under PPj

3) Subsidiaries of PPj

4) Tourist attraction centre in Putrajaya

5) Public parks in Putrajaya

6) Neighbourhood complex, sports facilities, halls, guest homes and accommodations under PPj

Q: Will restaurants and sports facilities at Putrajaya Lake Club still be operational?

A: The Putrajaya Lake Club will close all operations of its sports facilities and restaurants from March 18 to 31.

Q: Will food premises, restaurants, food trucks be allowed to operate in Putrajaya?

A: Food premises, restaurants and food trucks are allowed to operate to sell food for takeaways and delivery only.

Q: Will businesses catering for everyday needs be operational in Putrajaya?

A: All business premises such as supermarkets, wet markets, sundry shops and convenience stores are operational as usual and such premises are expected to prepare hand sanitisers for customers' use.

Q: How can members of the public contact PPJ for any complaint, report or enquiry?

A: Members of the public with any complaint, report or enquiry can contact PPj Command Centre via their hotline at 03-8887 7999 or WhatsApp at 019-2666 3000.


Q: Would Labuan Corporation be opened for operations for the public?

A: All offices and services of Labuan Corporation will be closed from March 18 to 31, which includes:

1) Wisma Labuan Corporation

2) Offices under the Labuan Corporation

3) Subsidiaries under Labuan Corporation

4) Tourist attraction centre Labuan

5) Public parks in Labuan

6) Neighbourhood complex, sports facilities, halls under Labuan Corporation

However, members of the public who have any complaints, reports or enquiry can contact the Labuan Corporation command centre that is operational 24 hours at the hotlines 087-425 600 / 012-358 8665/019-787 8665.

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