KUALA LUMPUR: The Malaysian Association of Tour and Travel Agents (MATTA) wants major tourism service providers, particularly airlines and hotels, to waive normal cancellation charges to save travel agents from suffering a double whammy due to the Covid-19 outbreak with many tourists cancelling or postponing their holidays.
MATTA president Datuk Tan Kok Liang said with the recent spate of cancellations, outbound tour operators might be saddled with an estimated potential liability of RM500mil collected from customers for tour packages departing from February.
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