Mavcom slaps AirAsia, AirAsia X and MA Sepang with fines totalling nearly RM5mil


  • Nation
  • Monday, 20 Jan 2020

KUL Airside Photography Fieldtrip (KLIA). Pictures of the Airport and Runway as the planes to be used as new images. FAIHAN GHANI/The Star.

KUALA LUMPUR: The Malaysian Aviation Commission (Mavcom) has fined AirAsia, AirAsia X and Malaysian Airports (Sepang) Sdn Bhd (MA Sepang) almost RM5mil in total.

AirAsia and AirAsia X were given a RM2mil fine each due to their continued charging of credit card, debit card and online banking processing fees separate from their base fare for the period between Aug 10 and Sept 11 last year.

According to Mavcom, this was in violation of the Malaysian Aviation Consumer Protection Code 2016 (MACPC).

“This is the second time AirAsia and AirAsia X have been found not to be compliance with this MACPC requirement,” said Mavcom in a statement issued on Monday (Jan 20).

Last September, Mavcom had slapped financial penalties of RM200,000 each on AirAsia and AirAsia X for charging credit card, debit card and online banking processing fees separate from their base fares for the period between June 1 to Aug 9 last year.

“As both AirAsia and AirAsia X have been found to contravene subparagraph 3(2) of the MACPC again - even after the imposition of financial penalty for their first non-compliance, Mavcom has decided to impose both a penalty of RM2mil each, being ten times the financial penalty imposed in Sept 2019, for the period from Aug 10 to Sept 11, 2019, as prescribed by Act 771,” said the commission.

Separately, MA Sepang was penalised RM865,875 due to their failure to meet targets set by Mavcom in its Airports Quality of Service Framework (Airports QoS Framework) during the second quarter of last year, it said.

Malaysian Airports (Sepang) Sdn Bhd (MA Sepang) is a subsidiary of Malaysia Airports Holdings Berhad (MAHB).

“Mavcom found that MA Sepang failed to meet several requirements of the Airports QoS Framework during the period of Apr 1 to June 30, 2019. In accordance with Section 98A(3)(b) of Act 771, the Commission imposed a financial penalty amounting to RM856,875 on MA Sepang.”

The three - AirAsia, AirAsia X and MA Sepang - were informed of their respective financial penalties on Jan 16, said Mavcom.

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