When an upgrade becomes a downgrade

Aswami says problems are not always due to hardware or software, as human error could also be a likely cause. — NORAFIFI EHSAN/The Star

PETALING JAYA: Downtime related to IT system upgrades is becoming a common issue for both the public and private sectors, causing the process to take even longer, says the Protem Digital Forensics Research Society (DFRS).

Commenting on The Star’s report that the Police Reporting System (PRS) is suffering from intermittent disruptions while it is being upgraded, DFRS president Dr Aswami Fadillah Mohd Ariffin said budget constraints is often one of the main challenges.