PETALING JAYA: Sewerage services company Indah Water Konsortium Sdn Bhd is set to claim 14 years' worth of arrears from a premises at a retail lot in Kuala Lumpur after getting permission from a court.
In a statement Thursday (Nov 7), Indah Water said it proceeded to obtain a court order after efforts to collect the unpaid amount from the customer failed.
"Not only were reminders issued to the premises several times, but Indah Water also visited the premises with a letter of demand and to issue summonses.
"A judgment had also been issued for Indah Water to demand and recover the outstanding payment for sewerage service charges to the premises, yet no payment was made," it said, adding that it continued to provide services to the premises despite not being paid.
However, it said the disconnection of services on the premises would not affect other neighbouring premises or the environment.
The company said as of Dec 31, 2018, about RM688mil was owed to Indah Water since it was set up 25 years ago.
"This has had an adverse impact on the company's financial position over the years and we have invested a lot to explain to customers why it is important to pay their sewerage service bill.
"However, these debtors remained stubborn and this forced the company to seek a court order to disconnect services," Indah Water said.
But not all its efforts in persuading customers to pay their bills were in vain as it managed to record approximately 89% in cumulative bill payments as of December last year compared with only 64% in 2000.
"We hope customers will be more aware of how important sewage treatment is to the environment and be more responsible in paying their sewerage treatment bills," the company said.