“As a busy airport, KLIA has an average of 165,000 passengers passing through both its main and KLIA2 terminals daily.
“The public transport hub at both airport terminals combined see an average of 2,200 public transport vehicles daily, including an average of 300 e-hailing drivers.
“Due to this, it is very important that we impose a maximum waiting time to avoid congestion and any subsequent inconvenience to all our airport guests,” it said.
It also quashed claims by certain parties that the implementation was a way to generate additional revenue.
In determining the maximum waiting time, Malaysia Airports said it had conducted a study before the implementation which showed that passenger pick-up for a six-person ride could be achieved within four minutes.“Our data also showed that since Oct 12, 95% of all e-hailing drivers had managed to do so and this had significantly improved the vehicle flow at the terminal kerbside and reduced congestion,” it said.
It added that any e-hailing drivers picking up passengers at the terminal could avoid paying any extra charges by driving out of the terminal within the allocated time.
“No charges will be imposed if they exit within the period. In the event that their passengers are late to arrive at the designated pick-up point, drivers can opt to exit the area first and re-enter the kerbside area,” it said.
Malaysia Airports also proposed that all e-hailing drivers make prior confirmation with their passengers at the waiting spot.
“This was outlined in the circular that we sent out to all e-hailing operators.
“There is also an additional waiting area for e-hailing drivers opposite the Long-Term Car Park, which is just a five-minute drive away from the terminal,” it said.
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