PETALING JAYA: Malaysia Airports Holdings Bhd (MAHB) clarified that the implementation of a five-minute waiting time for all e-hailing drivers at Kuala Lumpur International Airport (KLIA) was to ensure smooth traffic flow.
"As a busy airport, KLIA has an average of 165,000 passengers passing through both its main and KLIA2 terminals daily.
"The public transport hub, at both terminals combined, see an average of 2,200 public transport vehicles daily, including an average of 300 e-hailing drivers.
"Due to this, it is very important that we impose a maximum waiting time to avoid congestion and any subsequent inconvenience to all our airport guests," it said in a statement on Thursday (Oct 17).
MAHB also quashed claims by certain parties that the implementation was as a way to generate additional revenue.
MAHB also said that it had conducted a study prior to the implementation that showed passenger pick-up for a six-person ride, which includes senior citizens and children, can be achieved within less than four minutes.
"Our data has also shown that since Oct 12,95% of all e-hailing drivers had managed to do so and this has significantly improved the vehicle flow at the terminal kerbside and reduced congestion," it said.
MAHB added that any e-hailing drivers picking up passengers at the terminal can easily avoid paying any extra charges by driving out of the terminal within the allocated time.
"No charges will be imposed if they exit within the allocated time.
"In the event that their passengers are not yet waiting at the designated pick-point within the stipulated time, drivers can then opt to exit the area first and re-enter the kerbside area," it clarified.
MAHB also proposed that all e-hailing drivers make a prior confirmation with their passengers to ensure that passengers are already waiting at the pick-up point.
"This same process was also outlined in the circular that we had sent out to all e-hailing operators.
"On top of this, we have also designated an additional waiting area for e-hailing drivers opposite the Long-Term Car Park (LTCP), which is just a five-minute drive away from the terminal," it added.
MAHB noted that it is constantly on the lookout to provide a better experience in support of the e-hailing transportation mode.
"As such, we are also currently in talks with gateway@klia2 shopping mall, who is the transport hub operator at KLIA2 terminal, to resolve the issue of the RM5 entrance fee to the transport hub," it said.