PETALING JAYA: PLUS Malaysia Bhd (PLUS) has successfully reduced congestion by 48.2% in all toll exits at the central region since it stopped providing top-up service at all toll plazas on August 1.
In a statement Thursday (Oct 10), the highway concessionaire said the “No Touch ‘n Go reload service” implementation has seen a significant reduction in drivers with insufficient balance trying to reload their Touch 'n Go cards at highway tolls between Seremban and Ipoh South.
“On August 1, the day one statistics showed a daily average traffic volume of 850,000 vehicles in the central region, whereby the daily congestion at the toll exit lanes was a direct result of 5% drivers with insufficient balance in their Touch ‘n Go cards.
“Although the figure of 5% seems small, it involves 42,500 vehicles contributing to high congestion and time wastage, impacting 95% of other drivers on the PLUS highway, ” it said.
Following the no-reload practice, PLUS said it has recorded an approximate drop from 42,500 cars to 22,000 cars per day with insufficient balance in their Touch ‘n Go cards – a significant 48.2% decrease.
“PLUS is grateful to its customers who have contributed to the reduction in the central region, due to their civic-mindedness and considerate attitude to top up their Touch ‘n Go cards prior to entering the North-South Expressway.
“PLUS also acknowledges the contribution and support of all the merchants and providers who ensure their Touch ‘n Go reload machines are well maintained and properly serviced, which allows customers to enjoy uninterrupted reload services at all times.
“It is encouraging to note that this initiative was made possible with the strong support of the Malaysia Highway Authority (MHA), the regulator whose main aim is to ensure the safety and comfort of every Malaysian road user.”
PLUS also clarified that the implementation of the no-reload service was to ensure the safety of PLUS customer service agents and reduces the risk of life and limb as there had been cases of heavy vehicles driving through the booths at toll plazas.
It called on drivers to plan their journey and ensure that their Touch 'n Go cards had sufficient balance before entering the highway.
Drivers can reload at over 10,000 self-service kiosks including ATMs, petrol stations, convenience stores, rest areas and shopping malls nationwide, it said, adding that PLUS would be implementing the “No Touch ‘n Go Reload” at all its operated highways in the southern and northern toll exit lanes soon.