MAHB expects KLIA glitch to be resolved by Friday morning (Aug 23)

  • Nation
  • Thursday, 22 Aug 2019

SEPANG: The technical teams working to restore airport systems at the Kuala Lumpur International Airport (KLIA) has received new replacement equipment and aims to resolve the situation by Friday (Aug 23) morning.

As of 8pm Thursday (Aug 22), Malaysia Airports Holdings Bhd (MAHB) said the systems at the airport had not fully stabilised and the team would test the new hardware equipment tonight.

"We deeply regret the inconvenience caused to all passengers.

"We have deployed even more staff on the ground, with the total at almost 1,000 to provide all possible assistance to passengers and airlines," it said in a statement.

It also advised passengers to be at the airport at least four hours before departure time and conduct online check-ins.

Passengers can also reach out to Airport Care Ambassadors or call 03-8776 2000 for information on updated flight details.

Updates on the situation can also be obtained via MAHB's social media channels.

The airport suffered systems disruption from Wednesday (Aug 21) night and had been working around-the-clock to resolve it.

According to MAHB, several airport systems were affected by the disruption, including WiFi connections, the Flight Information Display System (FIDS), and the Check-In-Counters and Baggage Handling Systems (BHS).

The disruption also affected immigration autogates, forcing immigration officers to process travel documents manually.

Some shops in the airport have also been affected, with staff saying credit card transactions could not be processed due to poor Internet connectivity.

Transport Minister Anthony Loke has apologised for the glitch, which caused about 20 flights to be delayed, and told MAHB to explain why it happened.

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