KLIA computer glitch: Loke apologises, tells MAHB to explain

  • Nation
  • Thursday, 22 Aug 2019

SEREMBAN: Transport Minister Anthony Loke has apologised to passengers over delayed flights arising from a computer glitch at the KL International Airport on Thursday (Aug 22).

Loke said he was not aware what the root cause of the problem was as he had yet to be given a report on the matter.

He asked Malaysia Airports Holdings Bhd (MAHB) to provide a clarification to the public

on what actually happened.

"I was told about the system breakdown but I have not received a detailed report.

"But I would like to apologise to the public for the inconvenience caused," he told reporters after launching the Seremban-level "Fly the Jalur Gemilang" campaign at SMK Panchor here.

As at 10.30am Thursday (Aug 22), 20 flights departing KLIA had been delayed.

MAHB said its technical team is in the midst of stabilising critical passenger-facing systems at the airport.

It added that it had briefed relevant stakeholders such as the Civil Aviation Authority Malaysia (CAAM), representatives of airlines operating in KLIA, and the Airline Operators Committee (AOC) chairman on the latest updates and mitigation plans.

MAHB had earlier said that several airport systems were affected by the disruption, including WiFi connections, the FIDS, and the Check-In-Counters and Baggage Handling Systems (BHS).

It said that passengers could get more information from MAHB's social media feeds and advised them to reach the airport at least four hours before their flight departure time.

MAHB also encouraged passengers to check-in via the respective airlines’ mobile apps or websites.

It also urged passengers to reach out to their Airport CARE Ambassadors or contact 03-8776 2000 for further information on flight details.

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