Health Ministry's WhatsApp hotline for complaints functioning normally again

  • Nation
  • Thursday, 20 Jun 2019

PUTRAJAYA: The Health Ministry's hotline number for the public to forward complaints of people smoking in eateries is now functioning normally again.

The public can now resume making complaints through the number, said the ministry.

The ministry will also take further action on 681 complaints that the ministry received before the problem emerged, it said in a statement on Thursday (June 20).

The ministry will seek a meeting with tech company Facebook Inc that operates WhatsApp to ensure that the co-operation will continue, it said.

The ministry had set up the 010-860 8949 hotline via WhatsApp to facilitate complaints by the public who want to report errant smokers.

The public can also send in their complaints with photographic evidence of those who flout the smoking ban.

However, messages sent to the hotline were unable to go through, as there was no “double tick” sign on the user’s WhatsApp to show that they have been received.

It is believed that the privacy complaints regarding the hotline was the reason why the number was being blocked.    

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