MELAKA: Local councillors should not be emotional when receiving harsh words from residents as it is part of the job, says state Housing, Local Government and Environment Committee chairman Datuk Tey Kok Kiew (pic).
He said the grassroots had high expectations.
“Councillors should voluntarily leave if they were unable to accept criticism or getting an earful from residents,” he said yesterday.
Tey was commenting on grouses raised by councillors that even billing relating to Tenaga Nasional Bhd’s Smart Meter System was referred to them and residents wanted them to help resolve it.
“No one is beyond criticism. Even myself is not spared,” he said.
“They should channel issues accordingly to the relevant agencies.”
Tey said he also had to attend to complaints while visiting open houses during Hari Raya.
“People vent their frustrations to me and some ask why I didn’t answer their calls.
“I have to tell them politely that I am unable to attend to all calls but I will look into each complaint upon receiving messages,” he said.
Tey said councillors should also prioritise urgent issues and promptly respond to the messages.