PETALING JAYA: Immigration Department officers must be well-prepared and well-rounded to effectively carry out their duties, especially in managing matters concerning foreigners, said its chief.
The department’s director-general Datuk Khairul Dzaimee Daud said its officers need to be suitably prepared to face a multitude of challenges when dealing with foreigners.
“Last year, the department managed the movement of some 164 million visitors at all entry and exit points nationwide.
“Apart from visitors, Immigration officers are also tasked with handling matters involving foreigners, including tourists, workers, students and illegal immigrants,” he said in his speech at the graduation ceremony for the Immigration basic training course at the Immigration Academy in Port Dickson yesterday.
Besides dealing with foreigner-related issues, Immigration officers are also expected to give the best services to the rakyat, be it at the counter for renewal of documents or while performing checks at entry and exit points, he added.
“The modules for the basic training course will be improved through upgrading various aspects such as the certified document examiner and forensic technology.
“It is in line with our goal of producing human capital that is more competent and versatile,” Khairul Dzaimee said.
The basic training of the course covers all aspects, from academic, legal and disciplinary to strengthening the officers spiritually, he added.
“Our aim is to produce resilient officers who have high integrity and professionalism while being people-friendly,” he said.
A total of 219 trainees took part in the course conducted from Feb 11.
The graduates will start their postings on April 1.