PETALING JAYA: The troubled Automobile Association of Malaysia (AAM) has roped in a new partner to relaunch its services.
An SMS was sent out to AAM members on Jan 24 on the available services but some members noticed that instead of AAM, it came from another company, Carfix.
AAM chairman Tunku Mudzaffar Tunku Mustapha confirmed that there was a “soft launch” of its services, saying that AAM would now have a faster response time, accurate location tracking via a smart app, more up-to-date real-time information and local and international automotive news.
“Members can also check on weekly fuel price updates, car loan calculator, fingertips services such as fuel and new battery delivery, foreman services, towing, tyre changing and jump-starting,” he said when contacted.
“With this collaboration agreement between AAM and Carfix, AAM members will be able to experience efficient and swift real-time services,” he said.
Carfix, set up by OneWorks Sdn Bhd in April 2014, is a mobile application company which provides roadside assistance services. Tunku Mudzaffar said the new business model allowed for better service quality with lower operational costs, enabling AAM to compete with multinational insurance companies.
Noting that many insurance companies are also providing breakdown assistance services, he said AAM’s affiliation with international motoring organisations worldwide made it possible for them to provide members with access to services on a reciprocal basis with 167 affiliates in 140 countries.
“Insurance companies usually provide ‘perceptive free’ roadside assistance to its customers.
“Usually, they only provide services to customers with comprehensive insurance coverage leaving out those with third-party coverage.
“AAM does not discriminate between comprehensive and third-party insurance holders,” he pointed out.
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