SESB re-evaluating customer deposit charges

  • Nation
  • Monday, 04 Feb 2019

KOTA KINABALU: Sabah Electricity Sdn Bhd (SESB) will be re-evaluating the amount it charges its customers for a deposit starting February.

Acting managing director Abdul Nasser Abdul Wahid said the study would be conducted according to the Electricity Supply Act 1990.

“The implementation of the consumers’ deposit evaluation is being done every six months, and this is needed to ensure that all SESB customers are charged deposits according to their electricity usage,” he said in a statement on Monday (Feb 4).

He said if the average bill is more than the existing deposit, then the customer is required to add more to their deposit, and that the amount varies according to the person’s electricity usage.

Deposits are used to pay off any liability (if any) or overdue bills if customers terminate their contracts with SESB.

Abdul Nasser said that deposits (amounting to about two months’ worth of electricity usage) must be paid by every customer, and they are not hidden or extra charges.

“If the average usage has gone down, the customer can choose to take back their extra deposits by applying for it through SESB,” he said.

He said deposits belong to the customers and they have the right to get them back once their accounts are terminated, closed or changed.

“If a registered customer dies, the nearest kin can ask for the money back through the necessary procedures,” Abdul Nasser said.

Meanwhile, he said the 2.5% rebate from a customer’s deposit amount each year depends on the current policies and will be credited to the customer’s electricity bills in January the following year.

The public can go to for further information on this and other matters.

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