PETALING JAYA: Wanita MCA has applauded Kogee Sinniah for bravely filming a video to share her unpleasant experience, but cautioned that making a viral video will not solve the problem.
In a statement on Wednesday night, Wanita MCA chairman Datuk Heng Seai Kie said a proper complaint should be filed to enable disciplinary action against the offenders.
Heng encouraged Kogee to come forward to lodge a police report on the incident.
"Besides, her feedback could be useful as input to help improve the services of the Royal Malaysian Police (RMP). After all, crime prevention is everyone's responsibility," she added.
In a video that went viral on Tuesday (March 13), Kogee claimed she was treated indifferently and rudely when she sought assistance from the Alam Damai police station in Cheras after being tailgated by a group of men in a BMW.
Heng said such an action is grossly negligent, and that the RMP has been widely criticised due to incidents as such.
However, the police force should be commended for its swift action in arresting three youths within 24 hours after the video was uploaded to Facebook, she added.
"This provides hopes that the level of trust of the public in the force could be restored.
"In fact, Wanita MCA believes a Standard Operating Procedure (SOP) is in place to ensure that victims of crime filing complaints at police stations are assured compassionate and humane assistance," said Heng.
She added that police officers should handle victims in a sympathetic, constructive and reassuring manner at all times with due regard to the situation that he or she is facing.