Mavcom to roll out Airports Quality of Service framework in stages

Plane view: Young passengers taking pictures of aircraft at KLIA in Sepang. Assessment of service quality will be carried out through passenger surveys and Mavcom inspections. — EPA

KUALA LUMPUR: Malaysian airports without proper services for air travellers will face hefty fines once the Airports Quality of Service framework is fully implemented.

The framework will be rolled out by the Malaysian Aviation Commission (Mavcom) in stages, starting from the third quarter of next year with the nation’s two major airports – KL International Airport (KLIA) and KLIA2.