KUALA LUMPUR: Monorail operator Rapid Rail says it had grounded its four-car train sets due to safety reasons.
In a statement Wednesday, Rapid Rail CEO Datuk Zohari Sulaiman said the trains were suspended after they identified several areas of risks posed by the trains that could jeopardise the safety of its users.
"The trains had been handed over to the supplier, Scomi, for re-examination and rectification," he said, adding that they had briefed the Land Public Transport Commission (SPAD) on the matter.
Zohari said following the suspension of the four-car trains, only two-car train sets were operating with a frequency of eight minutes.
He also said that the monorail service would be supported by a special shuttle service provided by Rapid KL buses, plying between key monorail stations during the morning and evening peak hours on weekdays.
"If necessary, especially with the upcoming Hari Raya celebrations, we are ready to consider extending the shuttle service on weekends," he said.
"We apologise for the inconvenience and we seek patience and understanding from commuters till the matter is resolved," he said.
He said that under such circumstances, he recommended that commuters consider taking other modes of transportation such as the Light Rail Transit (LRT), taxis or public ride-hailing services to get to the KL Golden Triangle.
Refunds will be given if a passenger decides not to board the train and exits the station in cases of delays of more than 15 minutes, he said. – Bernama