SEPANG: Kiosks will be set up at KLIA and KLIA2 for people leaving the country to check if they have been barred from travelling.
Immigration Department director-general Datuk Seri Mustafar Ali said the kiosks, to be rolled out by April, were being introduced to manage the queues at the airports and improve the overall travel experience.
“Whenever a person is stopped at our immigration counter because of issues with their National Higher Education Fund Corporation (PTPTN) loan or income tax, the queue is held up and a congestion occurs.
“We are trying to eliminate this,” he said at a press conference at KLIA.
Mustafar said officers from the agencies that issue travel bans – PTPTN, the Inland Revenue Board and the Employees Provident Fund – would also be stationed at the airports.
“With these kiosks, those blacklisted can settle their outstanding issues, such as making their PTPTN loan payment, and have the ban lifted on the spot,” Mustafar said.
He added that this was only one of a few measures taken to manage airport queues.
The Immigration Department is having meetings with relevant agencies such as Malaysia Airports Holdings Bhd and the Airlines Operating Committee to discuss better ways to enhance its services, including increasing the number of immigration officers, opening all counters and installing more automated gates.
The department is also talking to passport chip makers to improve the efficiency of the automated gates, Mustafar added.