Don’t rest on high KPI laurels, Zahid tells ministry


  • Nation
  • Thursday, 05 Jan 2017

Helping hand: Dr Ahmad Zahid handing over the aid items to Rela director-general Zulkifli Abidin for the flood relief mission in Kelantan and Terengganu at the flagging-off ceremony in Putrajaya.

PUTRAJAYA: Achieving a high Key Performance Indicator (KPI) does not necessarily equate to good public perception towards a ministry, says Deputy Prime Minister Datuk Seri Dr Ahmad Zahid Hamidi.

Dr Ahmad Zahid, who is also the Home Minister, called on his ministry to increase its efforts to improve the more than 100% KPI achieved last year.

“Even though the ministry has achieved 123%, it does not mean that public perception towards the ministry has gone up by the same amount.

“For example, even when the Crime Index has gone down, a study by Pemandu (Performance Management and Delivery Unit) showed that public perception did not go up.

“Therefore, the Home Ministry has a responsibility to increase its KPI score.

“We should be aiming not just 123%, but at least 138% for the 38 KPI areas that we have set for this year,” said Dr Ahmad Zahid at the handover ceremony of the Home Ministry’s 2017 Strategic Plan here.

He said setting a high KPI target should not be seen as a burden for the ministry officials but should reflect the high confidence level the Government had in the Home Ministry as a “front liner”.

He said a good relationship between the heads of departments and agencies with their subordinates was important.

“Leadership is not just about its leaders. It is about the team spirit between the leaders and others.

“Our stakeholders are the rakyat. Heads of departments and agencies must combine strength with everyone under them to ensure the best service is given to the stakeholders,” he said.

After the ceremony, Dr Ahmad Zahid flagged off an aid mission convoy by the People’s Volunteer Corps (Rela), who are heading to Kelantan and Terengganu to help flood victims.

In a statement, he hoped the mission can ease the burden of the flood victims when they are evacuated to the temporary relief centres or in the villages.

The aid items include food, medicine, hygiene packs as well as religious wear.

The aid mission of 32 Rela members also took with it five boats and all-terrain vehicles (ATVs), both of which will be used to help in rescue missions.

The items were contributed by Rela’s honorary and allied members from all over the country.

Also present at the event were Deputy Home Minister Datuk Nur Jazlan Mohamed, Home Ministry secretary-general Datuk Seri Alwi Ibrahim, Inspector-General of Police Tan Sri Khalid Abu Bakar and Rela director-general Zulkifli Abidin.

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