PETALING JAYA: Ride-hailing service Grab has removed a ‘flasher driver’ from its platform after a passenger complained that her driver had exposed himself while ferrying her to a mall in Petaling Jaya.
“We do not condone such acts and we have removed the driver off the platform,” said Grab on Twitter, adding that they are in touch with the passenger to lend her further assistance.
Twitter user @evonne127 shared her harrowing experience on the micro-blogging site on Saturday: "So I got in the car, and this guy is wearing a singlet and running shorts and I thought well it’s GrabHitch maybe they're x professional."
GrabHitch is an affordable carpooling service that aims to match private drivers with passengers going the same way.
The man kept talking to her throughout the ride, and gave "a really creepy vibe".
To her horror, she spotted his genitals when she happened to look over. Though she was in a state of panic, she could not exit the Nissan Almera as they were on the highway.
She chose to ignore her harasser, and also gripped her keys in self-defence.
"I HAD THE POLICE ON MY PHONE and at this point I'm almost at Sunway and I was just counting down the time."
“He kept whistling at me like catcall style and I was just on my phone pretending like I didn't hear him and like I didn't see that thing.
“He kept asking me really personal shit and at this point I just shrugged and pretended like nothing was happening I was so ready to stab him,” she said, adding that the ordeal left her paranoid and on the verge of tears.
She fled the car after arriving at her destination and got in touch with Grab immediately.
Grab has since strongly advised @evonne127 to lodge a police report against the flasher, she remains hesitant at time of writing due to an absence of proof or pictures.
A survey by the Land Public Transport Commission (SPAD) had showed that 80% of Malaysian commuters preferred using a ride-sharing service compared to the conventional taxi service.
Ride-sharing services are widely presumed to be safer than standard taxis as passengers can alert their friends and family to the trip and driver details.
Driver earnings are affected by passenger ratings, which is an incentive for good behaviour.