PETALING JAYA: Celcom customers in the Klang Valley may experience "temporary loss of connectivity" over the next four months as the company upgrades its 4G network.
In its promise to cater to its increasing data subscriber growth, Celcom Axiata Berhad is set to intensify and enhance its 4G network services.
"The modernisation exercise involves a scheduled replacement of network equipment at all Klang Valley sites, between 10am to 5pm for a period of four months starting 17 June," said Celcom in a statement on Monday.
Over 4,600 communication tower sites nationwide will be modernised to the latest 4G technology, equipment and software.
However, it said that customers may experience "intermittent service degradation or temporary loss of connectivity" during the exercise.
Celcom will be placing temporary "cells on wheels" (outdoor) and femtocells (indoor) that will serve as a replacement network hub at designated sites to ensure that affected customers will only experience minimal intermittent service degradation.
"We seek the understanding and patience of our customers and humbly request for them to bear with us as we undergo the exercise which may cause a temporary inconvenience for them," said Celcom Axiata Berhad chief executive officer Datuk Seri Shazalli Ramly.
"We will also hold ourselves accountable to perform all network modernisation works as quickly and seamless as we can," said Shazalli.
The modernisation schedule will be updated every Friday. Customers can view it by visiting www.celcom.com.my or by calling the Celcom Careline at 019-601 1111.