PETALING JAYA: The Land Public Transport Commission (SPAD) has reminded bus operators to closely monitor and discipline their drivers to ensure they are courteous and provide quality service to commuters at all times.
The instruction follows a recent video that went viral involving an express bus driver who allegedly abused a passenger on Jan 25 during a journey from Malacca to Penang.
In the video, the driver was seen hitting a passenger for allegedly sleeping in his seat.
"The Land Public Transport Commission would like to express regret that the passenger involved had to endure such a harrowing experience during his journey," it said in a statement on Sunday.
SPAD said it viewed the matter seriously and had been in contact with the passenger to record his statement.
It said that the passenger filed a police report on Jan 28 at the Melaka Tengah police station following the advice of SPAD.
"SPAD will continue to provide PDRM with the necessary support and information about the driver and the express bus operator to ensure stern and swift action is taken against the irresponsible driver for the unacceptable conduct.
"SPAD has also instructed the express bus operator involved in this case to attend a due investigation meeting on Feb 1, to clarify facts and gather more information for next course of action under Section 22 of the Land Public Transport Act 2010," it said.
The Commission also urged members of the public who have similar bad experiences to lodge a report at email@example.com or call their ADUAN hotline 1-800-88-7723 (SPAD) so that it can take the necessary action.
Complainants must provide the following details: full name and phone number, vehicle registration number, location details as well as time and date of incident.
"Additional forms of evidence such as audio or video recordings, or even witnesses contact details will greatly enhance our ability to bring errant drivers to book.
"With the right information, we can ensure that irresponsible drivers are swiftly identified and dealt with," said SPAD.
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