KUALA LUMPUR: Many commuters were caught unawares by the revamp of the Klang Valley bus system, which included changes to route numbers.
They said they were thrown off by the changes because they had no warning of the revamp or when it would happen.
Account supervisor Zaleha Baharuddin, 33, was frantic when the regular bus she takes to work, U76, was nowhere to be seen yesterday.
She and other commuters at the stand only realised that the bus they wanted was now 641 when they finally spotted a separate sign on it, stating the change in route number.
Foreign maid Uswatun Husanah, 41, was also caught by surprise.
She has been taking the bus to Sunway for more than eight years but almost missed her commute.
“If I hadn’t seen that sign on the bus about the change, I would have missed my ride,” she said, and asked why the change was not announced earlier.
Another commuter, Nawamani Theresa, 52, a janitor, said it was not so bad for her because she knows the driver of the bus that she takes every day.
“I could recognise his face,” she said. But she took the extra precaution of asking him if the bus would be going to her destination before she boarded.
Retiree Lim Jit Keon, 76, grumbled and asked why there was a need to change route numbers.
“Now old folks like me have to memorise them all over again. It is inconvenient at our age,” he said.
However, the bus system revamp by the Land Public Transport Commission (SPAD) was also praised by some commuters.
Lecturer Adrian Khor, 40, believes the revamp will result in a better, smoother service for commuters.
He said the people would find the new route numbers confusing at first, “but it is important for us to embrace the change”.
Housewife Nazeem Banu, 39, also welcomed the SPAD initiative because a better bus system will help people in the Klang Valley cope with the rising cost of living.
“Not everyone can afford a car and the recent hike in toll charges is hard to bear,” she said.