Healthy boost for public healthcare delivery


  • Nation
  • Wednesday, 29 Apr 2015

ONE of the Public Service Delivery Transformation’s successful initiatives was improving public healthcare delivery.

At Hospital Sultan Ismail Johor Baru, the waiting time for neck and head cancer patients to receive radio­therapy was reduced from 120 to 30 days in line with World Health Organisation standards.

The radiotherapists, previously tasked to manage both radiology machines and patients, were reorganised to handle only the machines while nurses managed the patients.

By replacing one radiotherapist with a nurse in each shift, the number of patients treated increased from 30 to 48 a day.

At its orthopaedic clinic, the average time to see a doctor was reduced from 115 minutes to 62 minutes by adopting similar measures.

The clinic is expected to further reduce waiting time to 42 minutes by upgrading its IT system.

Patient flow at the emergency department of Hospital Tengku Ampuan Rahimah in Klang was also improved with non-critical patients being treated and discharged in less than two hours.

For stable walk-in patients, a new pathway was established to fast-track their consultation and discharge.

By placing a senior doctor at the front, about 20% of non-critical patients were treated faster with no compromise to their safety.

Extending operating hours of public health clinics located near the hospital also resulted in a marked reduction of patients seeking treatment for minor ailments at the emergency department.

The hospital also managed to improve the discharge rate of patients, which was contributing to a backlog of patients waiting for admission.

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