Ready to serve: SPAD officers attending to customers at their complaints management division in Kelana Jaya.
PETALING JAYA: Refusal to use the cab meter is the most common complaint related to land public transport, said the Land Public Transport Commission (SPAD).
“We have a lot of taxis in Malaysia, so it is natural we receive the most complaints about them,” said SPAD’s customer services head Zachary Ismail.
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