"When we receive calls from people who do not cooperate with us, we tend to show our emotions as well," she said.
She added that most customers have the perception that customer service agents are uneducated, often looking down upon them and treating with disrespect.
Already a subscriber? Log in.
Limited time offer:
Just RM5 per month.
Cancel anytime. No ads. Auto-renewal. Unlimited access to the web and app. Personalised features. Members rewards.
Follow us on our official WhatsApp channel for breaking news alerts and key updates!