PETALING JAYA: It’s the start of the school holidays and do get that all important “document” ready before you plan to travel overseas.
It is no longer a hassle-free process to get a new passport or renew your existing one because the Immigration Department is battling to overcome a snag following a server upgrade to produce the new polycarbonate passport.
Long queues are the order of the day at most of its offices in the Klang Valley, with the department’s new passport office in Putrajaya also not spared from the glitch.
Applicants are being told that they have to wait at least five days before they can collect their passports. To make matters worse, the online application system has also been suspended due to the glitch.
Lawyer Quek Ngee Meng, 45, who arrived at the Puchong Immigration office at 7am on Wednesday, said it was his third attempt to get a passport after failing to secure a queue number.
“The officers told me I can only collect it the following Tuesday because there were changes to the system, and that the passport renewal kiosk is out of order.
“I have no choice but to come back with my children to collect the passports,” he added.
Marketing manager Chan Weng Loong, 37, only managed to submit his application three hours after waiting in line for a number at the Puchong branch.
“I was told that the machine was not working and should return next week to collect my passport,” said Chan, who had previously tried his luck at the Kelana Jaya office.
At the Kelana Jaya Immigration Department, accounts manager Vanessa Gan heaved a sigh of relief as she collected her new passport after four days of waiting.
“I came here three times last week before finally submitting my application. The inside page of the passport looks different now,” she said.
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