Commuters have given the thumbs up to the free GO-KL city bus service launched in Kuala Lumpur recently.
The 15 buses operated by the Land Public Transport Commission (SPAD) have eased the waiting time of regular bus travellers and given visitors an alternative way to tour the heart of the city.
The service is aimed at improving the way people commute and to encourage more people to leave their vehicles at home and switch to public transport.
The buses operate on two routes one starting from KLCC and the other from Pasar Seni. They operate from 6am till 11pm.
Users are happy with the hassle free service, which is giving them a more comfortable way to travel within the city centre and at the same time, reduce traffic congestion.
A brief survey revealed that people are not only excited by the bus service, but are intrigued by the pinkish-purple coloured buses on the city roads.
As first timers on the GO-KL city bus, law graduates Alana-Marie Atkinson, 22, from Shah Alam and Timothy Suhan Arul, 23, from Ampang, agreed that the bus looked distinctive on the road.
“We were travelling to KLCC and were told that this bus provides free transportation to our destination.
“It's free, comfortable and convenient”, said Atkinson, adding that the bus was on par with a similar service provided in Singapore.
She suggested that the signage on the bus that displays the free service should be larger to attract more people waiting at bus stops.
She said currently, most passengers discovered the service through their friends.
Although many were unfamiliar with the service, everyone appreciated the free and easy ride.
Pakistan-born tourist Khadijah Altaf, 22, said she had been commuting by taxi and found the GO-KL service convenient and entertaining.
“The free Wi-Fi in the bus makes it easy for me to communicate with my family and friends while on the go,” she said.
She said she was studying in London and was thrilled by the Internet service which she had never experienced on a bus before.
Service manager Tan Yee Jin, 33, said the GO-KL city bus service impressed him and that it would definitely benefit and attract more tourists to Kuala Lumpur.
However, she proposed that a digital signage, displaying the bus frequency and timings, should be made available to create awareness of the service.
“From what I observed at several bus stops, commuters need to ask the bus driver what the travel times are and routes the service covers. This will not be necessary with a digital time board.”
Hotelier Clifton Fernandez, 36, who has been dependent on bus transport for the past one year, said the free bus service offered a cool and satisfying journey.
“My aunt and I saw the bus while in KLCC.
“We took a pamphlet and decided to hop on the bus to get to Pasar Tani”.
He added that the free bus service was a brilliant way to make travel into the city easier and offered foreigners the flexibility to move in and out of the city.
“Go-KL should be awarded a gold star for its efficiency and convenience,” said Fernandez.
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