GEORGE TOWN: Those who made utility bill payments at post offices but still received late payment notices should lodge a complaint with Pos Malaysia Bhd.
Pos Malaysia’s head of corporate communications and customer care Datuk Rohaiza Hashim said customers should bring their original bills or receipts to any regular post office to check on the matter.
She said this in light of a recent case involving the Batu Ferringhi mini post office which was outsourced to an approved third party operator by Pos Malaysia.
About 50 people stormed the post office on Wednesday to seek an explanation on why utility bill payments they made there were deemed unsettled.
Three female clerks had since been arrested.
“The case is under investigation and the operator and his staff have been suspended from handling Pos Malaysia services,” Rohaiza said.
She said Pos Malaysia had taken full control of the operations at the outlet with two of its own staff members.
She described the incident as “isolated’ and thanked the public for alerting Pos Malaysia.
Rohaiza said there were currently about 500 outsourced post offices in the country and over 700 regular post offices.
“Outsourcing is done in areas where there is no regular post office within a 5km radius, so that people can still have easy access to basic postal service,’’ she added.
“Applications are open to Malaysians who have their own premises such as mini markets,” she said.
In Petaling Jaya, Fomca secretary-general Muhd Sha’ani Abdullah said services for all one-stop payment counters should be improved and monitored closely to avoid fraudulent activities.
“The enforcement and rules are already there,” he said.
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