AIRASIA passengers will get their money back if the low-cost carrier cancels flights or discontinues a route.
Transport Minister Datuk Seri Ong Tee Keat said for flights that were cancelled due to technical factors, passengers who bought their tickets early would get a refund in their credit card account or via a “credit shell”. A credit shell is a separate account, which is valid for three months, created for customers to pre-book other flights.
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