KUALA LUMPUR: Three new companies have been chosen to provide electronic transaction services for the Road Transport Department (JPJ).
Transport Minister Datuk Seri Ong Tee Keat said this move would give the public wider access to the services offered by the department via the Internet.
It would also prevent any particular company becoming the sole service provider for electronic transactions for the agency.
“The move is in line with my stand on non-exclusivity,” he told The Star, adding that healthy competition would improve the level of services.
Electronic transactions for the JPJ are currently being handled by My E.G. Services Bhd (MyEG).
JPJ services that can be conducted online include road tax renewal, driving licence renewal, the checking of Kejara demerit points, e-insurance and registration of vehicles.
However, Ong said public response to these online services had been poor, and he attributed it to the low level of awareness.
“This does not mean MyEG is doing a bad job. Having more service providers will help the public gain easy access to such services.
“With enhanced competition, they will strive harder to market their services, and this would elevate the level of awareness among the public,” he said.
Ong declined to name the new companies but said they were “major players” and could roll out their services anytime soon.
Sources said two of the three are listed companies on Bursa Malaysia.
They said all three were experienced in providing comprehensive online financial services.
It is also understood that one of the companies had been providing electronic insurance services to JPJ since 2005.
Ong said he would leave it to the service providers to decide on the processing fees imposed on customers, as long as it ranged between RM2 and RM2.70.
“Firstly, it has to be user-friendly and hassle-free. There is no need for long queues and harassment by runners.
“Secondly, it helps fight graft. Ong said it would be a free market for the four providers.
“They are businessmen and they will have ways of being creative to get business,” he added.
This is not the first time Ong had expressed the wish to break existing monopolies within the ministry.
In August, Ong said he would consider proposals to end Puspakom’s (Computerised Vehicle Examination Centre) exclusivity and allow other players to offer similar services.
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