General manager Ding Sing Dir, 57, from Shah Alam, waited at least an hour in front of the computer, trying to access the system, at the IRB branch in Kelana Jaya.
“The system (right now) is no good. It takes up so much time. I thought doing it from the IRB office itself would be faster,” said Ding, adding that he had tried to log in more than five times but was not successful.
Beautician Lynn Chan, 37, was also unable to e-file her form.
“Although they say I can do it at home, I prefer coming here because they have staff to help,” she said.
IRB CEO Datuk Hasmah Abdullah told The Star that the department had increased its 24Mbps Internet connection speed to 60Mbps this year.
“However, the Internet line hit maximum capacity due to a sudden surge of e-Filers submitting their forms,” she said, adding that it caused congestion and led to slow connection between 10am and 6pm.
She said traffic flow was back to normal from 6pm.
“We apologise for the inconvenience. This is to be expected towards the end of filing season and we are prepared for it,” said Hasmah, whose team is monitoring the system around the clock.
So far, 751,572 taxpayers have submitted their returns online, an increase of 57% compared to last year’s 476,972.
Hasmah said the IRB recorded the highest number yesterday – 53,686.
IRB branches in Klang Valley are extending their operation hours from 8am to 10pm until tomorrow.
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